01

Return Requests

(1) If you apply for an unconditional return within 7 days after receiving the goods, you need to cover the return shipping cost by yourself. Return shipping fees must be borne by the customer unless the item has original defects.

(2) If the goods have flaws, poor quality or do not match the product description, you can apply for a return or refund within 30 days after delivery. We will take responsibility for the return freight in this situation.

02

How To Return

Step 1 · Submit Return Request

Contact us via email: [email protected] to submit your order details and request a refund. Once the return request is submitted, our team will respond within 24 hours.

Step 2 · Pack & Mail Back

We'll send you the instructions on how and where to send your items if your return is accepted.

Step 3 · Refund

We will process your refund during 3–5 business days after receiving your return, and refunds can only be issued to the original payment method. You will receive an email to confirm once the refund has been completed. Don't forget to keep the return receipt from the courier until your refund has been processed. If you're unable to submit the request, please reach out to us at [email protected], with the order number, item names and return reasons. If there are quality issues, please provide photos of the defective parts of the items.

03

Eligible Items

Products with intact packaging that are suitable for resale may be returned.

04

Not Defective

(1) Loose threads, raw edges, thickness, fabric texture, and monitor color differences are NOT treated as quality issues.

(2) Returns due to dissatisfaction with styles, colors, or personal preferences are NOT treated as quality issues.

(3) Damage caused by usage, washing, improper maintenance, self-repair, modifications, or other human factors is NOT treated as a quality issue.

(4) Please refer to our sizing chart before purchasing. Returns due to sizing issues do not constitute quality issues.

(5) Slight measurement differences may exist between products with different designs and styles. Please refer to the actual measurements.

05

Special Cases

(1) If you have not received your order, please provide supporting evidence. After verification, we will arrange a reshipment or refund. Please contact us within 24 hours after the delivery status is updated.

(2) If you refuse to accept the parcel, we will only process your refund after receiving the returned goods. The original shipping cost will not be reimbursed.

(3) If you send items back without our prior approval, we reserve the right to reject the package. All expenses caused by this action shall be paid by the buyer.

(4) To prevent fraudulent returns, we may refuse return requests when goods show excessive wear, improper use, or violations of our store policies.